Posted in My Scrum Notes

User Story Mapping Workshop

Story mapping keeps us focused on users and their experience, and the result if a better conversation, and ultimately a better product. (1)

Exercise Walkthrough

Use the example of a morning routine for training for the people in the workshop

1. Start with talking about the Opportunity

Frame your idea

    • Why?
    • What are the benefits?

2. Put the opportunity into context

Talk about users and how this impacts them

    • Use personas

3. Build a narrative flow

Talk through the journey that each user will take to realise their benefit

    • Mile wide, inch deep
    • Tell a story
    • If there is a disagreement over the order, go with the most popular as it likely will not matter
    • Add in more steps for a good vs bad journey

4. Brainstorm Stories

All attendees brainstorm stories and stick them underneath each of the narrative flow steps that they apply to

    • Explore details and options
    • Specific things the user will do
    • Alternate things the user could do
    • Include risk stories
    • What would make it cool?
    • Play the ‘What about?’ game
      • E.g. What about when things go wrong?

5. Organise the Stories

Collate similar stories and talk high level about each of the stories so all in the room have a shared understanding.

    • Move all the stories down the wall to leave a gap at the top as you talk through them
    • Draw a line across the board (blue line on above picture) below the gap that has been left

6. Outcome 1 Focus

Discuss and decide what Outcome 1 can be

    • Top outcome is sea level
    • For maximum learning
    • Opening game

7. Outcome 1 Populate

Work together to decide which stories are part of Outcome 1

    • Move only the stories up above the line that are necessary for Outcome 1
    • Not all the steps from the narrative flow must be present in the Outcome
    • Move the stories from below Outcome 1 down to make a gap

8. Repeat

Repeat steps 6 – 9 with the next Outcome until you have:

    • Middle outcome is the fish
    • Business rules
    • Wider user journey
    • Performance


  1. User Story Mapping by Jeff Patton

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